Communication

This area is for information and material associated with communication with elders and special needs individuals.

Caregiver Communication Fundamentals

This competence covers using and developing methods and systems to 
communicate, record and report. This involves identifying methods and systems to promote effective communication and engagement with individuals and key people, developing and using communication methods and systems to promote effective communication, evaluating communication methods and systems, and maintaining and sharing records and reports. This competence is relevant to those who provide proactive and coordinated Case Management.

This competence is about working with families, carers and others to encourage and enable them to support individuals with long term conditions through the provision of practical and emotional support and helping them to review and develop the support they provide and receive. The term carers and families’ is used to mean any persons who have an active and on-going informal role in caring for the individual with long term conditions, including those with a familial relationship to the individual. Partners, where they exist, would be considered as family members. The individuals with long term conditions may be adults of working age, children or adolescents or older people. Others who may be involved in supporting individuals with long term conditions includes friends and others within the individual’s social network such as religious leaders. 

This competence covers performing a comprehensive history and physical examination to develop a plan of pro-active care, including end of life care. 

Proactive care involves monitoring for changing clinical signs, responding to and carrying out treatments during exacerbation of illness in accordance with the individual’s baseline assessment, current health status and the disease processes.

This competence is about referring people to specialist services to promote their health and well-being and reduce health risks. These services include those related to lifestyle changes such as to increase mobility and physical activity, smoking cessation, dietary advice, weight reduction, and substance misuse. The individuals may be children, young people, adults or older people.

It covers both making arrangements to refer individuals to specialist services and enabling them to access services that are suitable to them. This competence is relevant to practitioners working with people in primary care, hospitals, residential care homes, the community and people’s homes. Practitioners working in all these settings have the opportunity to advise people on adapting their lifestyle to promote health and reduce health risks, and to refer them to specialist services that can support them in changing their behavior.

This workforce competence relates to contact with individuals who have defined health conditions to assist with planning and decision-making. This will include support by the provision of information, advice and access to other services to assist with decisions regarding possible interventions, treatments and issues of self-management in both short and long term.

Users of this competence will need to ensure that practice reflects up to date information and policies.

This workforce competence relates to discussion and agreement with patients, their carers, families and other professionals to agree a plan for the information and support for individuals to manage a defined health condition effectively. This includes working from identified needs and confirming the resources needed to meet these needs.

Users of this competence will need to ensure that practice reflects up to date information and policies.

This workforce competence relates to contact with individuals who have defined health conditions to assist with the identification of action that will enable them to manage their condition more effectively.

Users of this competence will need to ensure that practice reflects up to date information and policies.